This quote by Kate Hanni, executive director of Flyers Rights, says it all – “They’re the worst airline in the U.S.” She goes on to say, “They put no money back into customer service, which is a black hole at Spirit.” These quotes come on the heels of the recent story that Spirit Airlines has the worst passenger complaint record racking up 8.27 complaints per 100,000 passengers for the month which is over 2 times the next closest airline.


“Spirit Airlines has a history of cruelty toward their passengers, but they continue to treat them like meat in a seat because they’re fares are so low they are confident people will continue to fly with them,” she continued. “But the fact is people are damaged by Spirit every day and Spirit Airlines just has a culture of ‘I don’t care.’”