America’s best and worst airlines

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According to a story on USA Today, as an industry, airlines received the fourth-worst score in the American Customer Satisfaction Index (ACSI) rankings of customer satisfaction. The biggest contributors to the low ranking are uncomfortable seating
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Airlines shrink seats, but offer "more" legroom.. for a fee of course

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Great story in the NYT by Hugo Martin about how airlines are charging flyers extra to sit in a "new category" (uhh.. new category?) of roomier economy seats. For example, United calls it Economy Plus. Essentially, airlines are finding
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