According to a story on USA Today, as an industry, airlines received the fourth-worst score in the American Customer Satisfaction Index (ACSI) rankings of customer satisfaction. The biggest contributors to the low ranking are uncomfortable seating
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JetBlue Airways recently launched its in-flight WiFi service, named Fly-Fi, this week with three inaugural USA flights. Only five JetBlue jets will be outfitted with in-flight WiFi by the end of 2013, but the JetBlue plans
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Great story in the NYT by Hugo Martin about how airlines are charging flyers extra to sit in a "new category" (uhh.. new category?) of roomier economy seats. For example, United calls it Economy Plus. Essentially, airlines are finding
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"Your bike rides free!".. yep, thanks to Jet Blue, they are offering a special deal for the duration of the TDF (all of July actually).Jet Blue usually charges $50 for checked bikes on domestic flights
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