Got something to say to an airline and are getting no joy by going direct? Kick it up a notch then! This DOT website specifically handles the taking and reporting of air travel problems and complaints, offers aviation travel tips and publications, lists recent airline service cessations, and has other valuable and useful resources to help you know your rights and/or file a complaint with an airline. There are online forms as well as phone numbers you can call to get the ball rolling.
Some of the key links:
File a consumer complaint with an airline
(complaints and comments about airline service): click here
Air travel consumer reports
Air travels tips
(tips and information to help you protect yourself while traveling): click here
Guidance on aviation rules & statutes
(rulings & policies that have come down that airlines must follow): click here