According to a story on USA Today, as an industry, airlines received the fourth-worst score in the American Customer Satisfaction Index (ACSI) rankings of customer satisfaction. The biggest contributors to the low ranking are uncomfortable seating
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What would you do if you were on a plane and had to listen to a 2-year old scream "‘Go! Plane! Go!’ and ‘I want Daddy’"? Well, apparently the flight crew of a Southwest flight
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The low fair airline known for cheap flights, minimal amenities, no extra bag fees, and an A, B, C ranked boarding method based on when you checked in for the flight, has instituted a new
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